Please view our Terms & Conditions

Terms & Conditions

These terms and conditions and the disclaimer governs your use of our website, web services, affiliated marketing advertised offerings and generally our terms of business governing our products and services provided;

Website

By using our website, you accept these terms and conditions and this disclaimer in full. If you disagree with any part of this disclaimer or the terms and conditions, you must not use our website or consent to sharing any information of a general or personal nature about yourself at all and should immediately cease taking any of our services or those of our affiliates where relevant to our services.

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are fully reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below:

You must not (save in accordance with the express terms of our download agreement): (a) republish material from this website; (b) sell, rent or otherwise sub-license material from the website; (c) show any material from the website in public; (d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; (e) edit or otherwise modify any material on the website; or (f) redistribute material from this website.

Nothing on this website should be construed or treated as legal advice. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in the disclaimer will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in the download agreement: (a) are subject to the preceding sentence; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of the disclaimer, including but not only limited to liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. We will not be liable to you in respect of any losses arising out of a ‘force majeure’ event. We will not be liable to you in respect of any business losses.

We will not be liable to you in respect of any loss of or damage to profits, income, revenue, or anticipated savings. We will not be liable to you in respect of any loss of use or production. We will not be liable to you in respect of any loss of management time or office time. We will not be liable to you in respect of any loss of business, contracts, commercial opportunities or goodwill. We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage. You accept that we are a limited liability entity and we have a legitimate interest in limiting the personal liability of our owners, directors, partners, members and employees, etc. Having regard to that interest, you agree that you will not bring any claim personally against any individual owners, directors, partners, members or employees in respect of any losses you that you may suffer in connection with the downloads or the download agreement. This will not of course exclude the liability of Velvet Skin and Laser, where relevant, for the acts and omissions of its partners, members and employees.

We may revise this disclaimer from time-to-time. The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website. Please check this page regularly to ensure you are familiar with the current version.

Other websites linked to our Platform

We are not responsible for the practices adopted by websites linked to or from our platform and / or affiliates nor the information or content contained therein. Often links to other websites are provided as a guide to information on topics that may be useful to the users of our Platform.

Please remember that when you use a link to go from our platform to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Platform, is subject to that website’s own rules and policies. Always read over those rules and policies before proceeding. If you are in doubt or disagree with the sharing of any information, do not grant any permissions or consents to such services provided on those websites.

This disclaimer (together with our associated privacy policy) constitutes the entire agreement between you and us in relation to your use of our website and supersedes all previous agreements in respect of your use of this website.

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of England and Wales (providing that we may bring proceedings to enforce our contractual or intellectual property rights in any jurisdiction in which you are resident, established or operating).

Services

By using or subscribing to our services whether marketed by us or by our affiliated service / promotional advertisers, you accept these associated terms and conditions in full:

CONSULTATION FEES

At the Velvet Skin and Laser clinic, every customer receives very comprehensive treatment and care provided by individuals who have the relevant expertise in their particular field.

Each person and business with whom we operate, has been carefully selected for the quality of their product and /or services that they offer.

To our patients, we offer very competitive pricing for the treatments and procedures on offer as well as the reassurance that the treatment will reflect the quality and care throughout in order to maintain our professional and ethical standards.

We charge a fee for an initial consultation and this will be communicated to you in our interaction with you at the outset or can be provided to you on your request at any point. A fee is also payable for a second opinion (please contact for details of these amounts).

Scheduled appointments and consultations with our Doctors and Therapists are completely free or will normally be part of a package charge that will be quoted to you prior to agreeing treatment. You may ask any question or if you have any concerns about your skin and body, you may ask and make enquiries directly with our team who are here to help and provide you with all the necessary information and medical advice (where relevant), you may need to make an informed decision about your treatment or procedure or any of our other offered services.

CANCELLATION FEES AND LATE ARRIVALS POLICY

Cancellations can be made by phone, email or in person at least 48 hours prior to your scheduled appointment. We would be grateful if you could be sure to do so, as soon as you know, to avoid any confusion and to help us maintain our level of service to all of our customers.

CHARGE FOR A LATE CANCELATION OR MISSED APPOINTMENT FEE

STEP BY STEP: HOW TO WRITE AN APPOINTMENT CANCELATION EMAIL

• Write an email yourself.
• Give advance notice for cancelling your appointment.
• Provide a reasonable explanation about why an appointment has to be postponed.
• Propose a time to reschedule the appointment.

If you cancel the appointment before 48 hours, there will be no charge but after 48 hours there will be a charging fee for the cancellation in the sum of £50.

Therefore, please make sure that you attend your appointment or inform us well in advance before the intended appointment of the need to cancel.

We do our best to accommodate late arrivals, however there may be times when a later arrival may result in reduced consultation time, or we may have the need, due to unforeseen circumstances, to reschedule your appointment. You will be alerted with a text message 48 hours prior to confirming your appointment.

We will do our best to ensure that no cancellations are brought about by us but, due to unforeseen circumstances and governing regulations and advice from the authorities on occasions from time to time for instance, due to Covid cases, etc. we may be forced to cancel certain appointments. We appreciate that this may be inconvenient and assure you that we will act to minimise and such inconvenience as much as possible.

If you fail to cancel your appointment within 48 hours of the appointment, then a note will be made on your record notifying our Admin Team to take full payment at the time the next appointment is made.

PAYMENT POLICY OF VELVET SKIN AND LASER

• Payment must be made in advance.
• The packages and not transferable and cannot be used between two or more clients and other terms and conditions may operate on any given special or deal as may be offered from time to time, please consult our website and / or  contact or reception staff on our business contact details for details of these.
• No pre-payments are available however multiple prepaid discount prices are available.

REFUND POLICY

A refund policy, also sometimes known as a return policy, is a policy adopted by us and operates for all of our services, as stated below, and from which our customers will be able to assess and gauge how our company deals with refunds or returns after the product or service is purchased.

OUR REFUND POLICY

We do not offer a refund on any service or product that is purchased as part of promotional special offer whether that is either marketed by us or by our affiliates / partner service providers / promoters, etc. Any decision on whether or not to consider a refund under any circumstances, will be considered at the sole discretion of the business and manager in charge.

• A refund will be provided where required in accordance with the UK consumer law.
• We want you to be a satisfied customer, so if our services or product is faulty, it may be either replaced or refunded subject to any operating terms and conditions relating to such product or service.
• We operate a strict policy for not refunding merely for a change of mind or in circumstances where the issue arises through no fault of the clinic, business or any of its employees, agents / members, therapists, doctors, or affiliates, etc.
• Our procedures and products may not be suitable for you and whilst all due care and skill is exercise in treating our customers, ultimately it is your responsibility to determine if the product or treatment is right for you.
• There is no refund on PRE-PACE and therefore, are not transferable to other individuals, treatment areas or clinics (where relevant).
• PRE-PACE have a 12 (Twelve)month expiry date.
• Treatments purchased online are not transferable to other individuals, treatment areas or clinics.
• Any request for the refund by you for treatments purchased in clinic or online through the customer portal, must be directly issued to the clinic for consideration.
• The clinic may decide, upon review of your written request, whether a refund is warranted and required and will make the determination to award the same at its sole discretion applying fair and reasonable considerations in line with the policy stated above and the criteria for any advertised offerings.

LIMITATIONS AND EXCLUSIONS OF LIABILITY

Nothing in these terms and conditions will:

a) Limit or exclude our or your liability for death or personal injury resulting from negligence;

b) Exclude our or your responsibility for fraud or fraudulent misrepresentation;

c) Limit any or our or your liabilities in anyway that is not permitted under applicable law; or

d) Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions are:

a) Subject to the preceding paragraphs; and

b) Govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

INDEMNITY

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs liabilities and expenses including without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisors, suffered by us arising out of any breach by you of any provision of these terms and conditions.

BREACHES OF THESE TERMS & CONDITIONS

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in anyway, we may take such action as we deem appropriate to deal with the breach, including withholding services and suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your Internet service provider to request that they block your access to the website and or bringing court proceedings against you.

VARIATION

We may, at our sole discretion, revise these terms and conditions from time to time for our products and services and revised terms and conditions may also apply to the use of our website from time to time on a future date of publication for such revised set terms and conditions. Please check this page regularly to ensure you are familiar with our most current terms and conditions for the use of our facilities, website and products and services rendered, prior to engaging us.

SEVERABILITY

If any provision of these terms and conditions is determined by any court or other competent authority to be unlawful and / or unenforceable, the other provisions will continue in effect, if any unlawful and or unenforceable provision would be lawful or enforceable if part of it would be deleted, that part will be deemed to be deleted and the rest of the provision will continue in effect.

EXCLUSION OF THIRD PARTY RIGHTS

These terms and conditions are for the benefit of you and us and are not intended to benefit any third party or be enforceable by any third party save for those parties who are affiliates and who provide component services and products to you through us. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party in stop.

ENTIRE AGREEMENT

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and the provision of any products and services by us, and supersede all previous or any agreements in respect of your use /uses thereof.

LAW AND JURISDICTION

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to them will be subject to the exclusive jurisdiction of the courts of England and Wales (providing that we may bring proceedings to enforce our contractual or intellectual property rights in any jurisdiction in which you are resident, established or operating).