Terms & Conditions

By accessing or using the Velvet Skin & Laser website, online booking system or digital platforms, you agree to our Website Terms of Use. All content on our website, including text, images, graphics, treatment descriptions and branding, is owned by Velvet Skin & Laser or licensed to us, and may only be viewed, downloaded for personal use and printed for non-commercial purposes. You may not copy, reproduce, republish, edit, modify, sell, redistribute or commercially exploit any website material without our written permission. All information on the website is provided for general guidance only and does not constitute medical advice; while we aim to keep content accurate and up to date, we do not guarantee completeness, accuracy, availability or uninterrupted access. We accept no liability for loss arising from reliance on website content or from technical issues, except where liability cannot be limited by law. Our website may contain links to third-party websites, and we are not responsible for their content, privacy practices or policies; once you leave our website, their terms apply. Use of our website is also subject to our Privacy Policy and Cookie Policy, which explain how data is collected and processed under UK GDPR. We may update or amend these Website Terms at any time, and continued use of the website constitutes acceptance of any changes. These Website Terms are governed by English law, and any disputes will fall under the jurisdiction of the courts of England & Wales.

1. INTRODUCTION

These Terms & Conditions govern all treatments, consultations, bookings, payments, cancellations, refunds and use of digital services provided by Velvet Skin & Laser.
By booking an appointment, purchasing a treatment, attending a consultation, or accessing our website or digital platforms, you agree to these Terms & Conditions in full. We aim to uphold the highest standards of safety, professionalism, and customer care.
Please read these Terms carefully before engaging our services.

2. CLIENT RESPONSIBILITIES

To ensure the safe and effective delivery of treatments, clients must:
• Provide accurate and honest medical history, including medications, allergies, and previous procedures.
• Inform the clinic of any changes in health, medication or skin condition.
• Follow all pre- and post-care instructions provided by the clinic.
• Attend mandatory patch tests where required.
• Avoid tanning, sunbeds, and sun exposure before and after laser treatments.
• Disclose pregnancy or breastfeeding, as some treatments are not suitable.
• Arrive on time for appointments.
Failure to comply with these responsibilities may affect treatment results and may increase the risk of side effects.

3. TREATMENT ASSESSMENT & SUITABILITY

All treatments are subject to a full clinical assessment. A practitioner will determine suitability based on medical history, patch testing, skin type, and treatment area.
The clinic reserves the right to:
• Refuse treatment if medically unsuitable or unsafe.
• Stop treatment if contraindications appear.
• Request GP clearance when required.
• Decline treatment where disclosure is incomplete.
Results are not guaranteed, as individual responses vary depending on skin type, lifestyle and medical factors.

4. PATCH TEST POLICY

A patch test is mandatory for all laser treatments unless clinically exempt or previously conducted within the valid timeframe.
If a client fails to attend or refuses a patch test, the clinic may cancel or postpone treatmentfor safety reasons.

5. AGE POLICY

• Clients must be 18+ for all laser and aesthetic body treatments.
• Clients aged 16–17 may only be treated with written parental/guardian consent and for eligible treatment types.
• ID may be requested for age verification.

6. CONSULTATIONS & APPOINTMENTS

Consultations may carry a fee, confirmed at the time of booking. Consultation fees are non-refundable unless cancelled within the permitted timeline.
Appointments are confirmed via email/SMS reminders; however, attending on time remains the responsibility of the client.
Questions about suitability, treatment plans and expectations can be discussed during consultation at no additional cost unless otherwise stated.

7. CANCELLATION, RESCHEDULING & LATE ARRIVALS

• Cancellations/rescheduling require 48 hours’ notice.
• Late cancellations or no-shows incur a £50 fee.
• Clients arriving more than 10 minutes late may have their     session shortened or rescheduled.
• Deposits may be taken at the time of booking and are
   non-refundable if cancellation policies are not met.
• Medical emergencies will be considered upon evidence.
If the clinic must cancel or reschedule appointments due to unforeseen circumstances, we will notify clients promptly and minimize inconvenience.

8. PAYMENTS & DEPOSITS

• Payments must be made before or on the day of treatment.
• Deposits may be required to secure bookings.
• Packages/pre-paid sessions are non-transferable and non-shareable.
• Payment methods accepted include card, bank transfer and approved digital platforms.
• VAT is included where applicable.
• Receipts can be issued electronically or in clinic on request.

9. REFUND POLICY

Refunds are processed in compliance with the UK Consumer Rights Act 2015.
Refunds cannot be provided for:
• Completed sessions.
• Change of mind.
• Promotional or discounted packages unless legally required.
Refunds for unused sessions may be issued if:
• A medical contraindication arises after treatment begins.
• The practitioner determines treatment cannot be safely continued.
Pre-paid courses are valid for 12 months from purchase unless stated otherwise.
Refund assessments will be reviewed fairly and professionally, and clients will be notified in writing of the decision.

10. TREATMENT RISKS & AFTERCARE

Laser and aesthetic treatments involve certain risks including redness, swelling, sensitivity, pigmentation changes or rare complications. Clients must follow aftercare guidance to reduce risks and achieve optimal results. Failure to follow aftercare instructions may impact outcomes and may limit the clinic’s liability in case of complications.

11. LIABILITY

Nothing limits liability for negligence resulting in death or personal injury.
The clinic is not responsible for losses arising from:
• Failure to follow instructions.
• Undisclosed medical conditions.
• External factors outside clinic control.
• Natural variations in individual results.
We maintain insurance in line with UK aesthetic treatment standards.

12. PHOTOGRAPHY & RECORDS

Before/after photographs may be taken for medical documentation. Marketing use requires separate written consent.
All records are securely maintained following GDPR guidelines.

12(a). GDPR & DATA PROTECTION

We comply with UK GDPR for the collection, storage and processing of client information. Data is used only for treatment, administrative or legal purposes. Marketing communication requires explicit consent and can be withdrawn anytime.

13. WEBSITE & DIGITAL USE

Our website content is for general information and should not replace professional consultation advice. We own the intellectual property rights to all website content. Third-party links operate under their own terms and privacy policies. We encourage clients to review external policies before engaging those services.

14. UPDATES & VARIATIONS

These Terms & Conditions may be updated periodically. The latest version will always be available on our website. Continued use of our services constitutes acceptance of updated terms.

15. GOVERNING LAW

These Terms are governed by English law. All disputes fall under the jurisdiction of thecourts of England & Wales.